Usage

I can not sign into Petoneer with my Facebook account, and I get promoted with the screen as below

Pleaes uninstall and reinstall Petoneer again!

3+
Can multiple people log in to manage the water dispenser?

As long as you use the same APP account with your family, you can log in at the same time and monitor the water dispenser information together (Android binds the water dispenser, IOS can also control and set, provided that the same account must be used)

4+
Can I pour in warm water?

No.

5+
What should I do if the device failed to join my router?

Please long press the reset button for 10s, wait until the LED blinks rapidly to restore into factory settings and try again.

4+
Can I use other USB cable?

Yes, a 5V Micro USB cable will suit.

2+
After a period, why is the water flow of my fountain slow?

Two reasons may cause this occur：
1. The silicone pipe is not placed properly and tightly!
2. The foam or the pump’s screen get crusted after a period of usage.

6+
Where should the foam be placed? What is it for?

The foam needs to be placed in front of the submersible pump to protect the pump when the flowing water run through.

5+
When should I change water?

Water change is recommended in the cases below:
（1） Change water once every five days according to Apps reminder.
（2） Drastic change was reflected by the TDS LED indicator through color change!

3+
Why did I encounter failure when setting up my fountain to my Wi-Fi?

1. The fountain, Wi-Fi router, and the smartphone are too far from each other during the process of set-up. Please make sure they are at a distance of 1-2 meter from each other.
2. You Wi-Fi is dual-band of 2.4G/5G. Currently, our fountain only works with 2.4G. You can select the frequency of 2.4G only. Please read the Wi-Fi router’s manual for configuration.

13+
After changing the water or changing the filter cartridge, why the indicator light is still red?

After changing the water or replacing the new filter cartridge, you can reset the water reminder or reset the filter cartridge life by APP.

In addition, there is a reset button under the WiFi indicator. Long press means restore the factory settings. Short press means replace the filter . Please be sure to press the short press or reset the life of the filter by APP after the replacement.

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